COVID-19 Update – March 31, 2020

Data is the lifeblood of business in the 21st century. It connects employees to companies and businesses with customers. We must do our best to keep the flow of data, and thus business, moving.

In line with Government of Ontario guidelines, CBL Data Recovery will work to keep business moving and continue to be open and available to provide services to its customers during this time of uncertainty.

#KeepBusinessMoving

When it comes to recovery service it is advisable not to fall behind on data loss. The chance for a successful recovery is much higher closer to the initial failure date. In order to keep business moving and provide the highest quality data recovery service we have initiated a number of measures for these challenging times.

CBL has implemented an inbound shipping process to assist those working from home and/or practising social distancing. We will be extending this offer and customers can submit their recovery case for service and → Learn more here

We are also requesting that all customers looking to submit their recovery case in-person at our main Markham, Ontario lab facility, to have a CBL Project ID# established ahead of time. A number of ways to do this:

  1. Create one online → www.cbldatarecovery.ca/start
  2. Contact our service representatives at 1-800-551-3917
  3. When arriving please follow the drop-off protocols indicated.

While your recovery case is in-lab, project updates and status can be provided by phone or email as always.

We must all do our part to ensure health and safety by limiting social encounters in order to stem the spread of this virus. We at CBL recognize that we are in a fortunate position to continue to serve from a distance while our friends in healthcare and other frontline organizations must tackle this virus head on. That is not something we take lightly.

We look forward to continuing to be of service to you, our customers and partners, keeping your businesses and your data moving, knowing that if we all do our part we will get past this crisis together.

Let’s take care of each other.