COVID-19 Update – May 1, 2020

Data is the fuel of 21st century business. It connects employees to companies and businesses with customers. Doing our best to keep data flowing and help businesses work must be a priority.

In line with Government of Ontario guidelines, CBL Data Recovery continues to be open providing services for customers to help business work during these difficult times.


When it comes to recovery service it is advisable not to fall behind on data loss. The chance for a successful recovery is much higher closer to the initial failure date. Customers experiencing data loss need to get back to business. In order for us to help and provide the highest quality data recovery service we are continuing a number of measures put in place recently.

CBL has made an inbound shipping option available to assist those working from home and/or practising social distancing. We are continuing this offer and customers can submit their recovery case for service and → Learn more here

We are also requesting that all customers looking to submit their recovery case in-person at our main Markham, Ontario lab facility, to have a CBL Project ID# established ahead of time. A number of ways to do this:

  1. Create one online →
  2. Contact our service representatives at 1-800-551-3917
  3. When arriving please follow the drop-off protocols indicated.

While your recovery case is in-lab, project updates and status can be provided by phone or email as always.

Maintaining progress against the spread of this virus by limiting social encounters must continue to ensure health and safety. We at CBL recognize that we are in a fortunate position to continue to serve from a distance while our friends in healthcare and other frontline organizations are tackling this virus head on. That is not something we take lightly.

We look forward to continuing to be of service to you, our customers and partners, helping your businesses and data work, knowing that doing our part we will move past this crisis together.

We’re all in this together.