Once your media is received at any of our state of the art facilities worldwide, it is immediately taken through a free, non-intrusive evaluation to determine the causes of data loss. Our experienced customer service staff will notify you promptly with the results, provide you with a written quotation and confirm the next steps of your hard drive, RAID array, tape drive, notebook, or other data recovery service before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service.
Timeframe: 4-6 hours from the time your hard drive is received.
Upon approval, the data recovery process will proceed according to your target file specifications and evaluation assessment. All of our data recovery projects are performed in a fully secured laboratory environment. Furthermore, hard drives suffering from physical damage will be performed in a class 100 static-free cleanroom facility to ensure maximum drive efficiency.
Rush Service: 12-72 hours
Standard Service: 3-5 Business Days
Upon recovery, your data is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the necessary target files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in useable condition.
Once our quality control team has verified the authenticity of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases your data will be returned on CDs, however we do offer various destination media options for a nominal fee should you require it.
Possible Destination Media Include (but are not limited to):
Standard internal hard drives, external backup drives, optical discs, online transfer